How can I sign up to jood Orange app?

Download jood Orange app from App Store, Play Store or Huawei AppGallery, and sign up using your email, Gmail, Facebook, Apple ID or using an Orange mobile number.

What is “Continue as a guest” option?

Continue as a guest or “guest mode” allows you to view and browse the application, and all its services before subscribing. It is a view only mode, if you wish to benefit from all the services provided by jood app, you must have an active jood line.

As a new customer, how can I subscribe to jood lines using a SIM?

IF you would like to order a SIM, through jood app, you need to complete the below steps via the app:

  • Download and sign up to the app.
  • Choose the line and number that suits you.
  • Document the line by verifying your identity.
  • Schedule your delivery.
  • Pay and submit your order.

After receiving your jood line, activate it and enjoy!

As a new customer, how can I subscribe to jood lines using eSIM?

IF you would like to order an eSIM, you need to complete the below steps via the app:

  • Download and sign up to the app.
  • Choose the line and number that suits you.
  • Document the line by verifying your identity.
  • Choose the eSIM option (for compatible devices).
  • For instant line activation, pay online and submit your order.

You will receive the eSIM through the app, activate it and enjoy!

As an Orange customer, can I switch to jood offers?

Sure, after signing up and choosing your offer, at the choose number step, proceed with the option "keep your Orange number" and follow the steps. Note: The availability of jood offers and your eligibility to change depend on your current offer and can frequently vary.

What are jood lines?

jood lines are prepaid lines that offer many great and generous features!

What are the prices of jood lines?

Through jood app, we offer prepaid lines with unlimited calls and SMS:

  • jood 7 line with 25 GB & a total price of 13.18 JOD*
  • jood 8 line with 35 GB & a total price of 14.49 JOD*
  • jood 10 line with 55 GB & a total price of 17.11 JOD*
  • jood 13 5G line with 5G service, 60 GB & a total price of 21.04 JOD*

We also offer prepaid internet only line:

  • jood Net with 150 GB & a total price of 12.76 JOD*

* Prices above include subscription fees, SIM card price, and applied tax.
* Delivery fees might apply.

Don’t miss out our latest promotion on jood lines 

How can I choose a new number?

You can choose a number from a predefined selection of numbers or search for a specific number.

What if I can't find the number I'm searching for?

You can choose one from our predefined selection of numbers.

How can I view a new set of numbers?

You can view a new set of numbers by clicking on the option “Refresh list”.

For how long can I keep my chosen number before submitting the order?

You can keep it for up to 48 hours before submitting the order, make sure to complete your order before that to avoid losing the number.

I like more than one number and I can’t decide which number to choose?

No problem! We introduced “Favorites” feature by which it will allow you to temporary save the numbers you liked to ease your decision.

What are the required documents to get a line via jood Orange app?

You must be 18+ years old, with a valid ID card if you are Jordanian, or a passport if you are non-Jordanian.

How can I verify my identity through the app?

For Jordanians:

  • You will be verified through your SANAD digital identity using your National ID number.

For Jordanians who don’t have SANAD and Non-Jordanians, you will be required to:

  • Take a selfie.
  • Scan your ID or passport. 
  • Confirm that all your provided information are correct.
Why might the scanning process fail?

The scanning process might fail for different reasons, but to ensure a successful scanning attempt, make sure that:

  • Your phone camera and internet connection are working properly.
  • You're using the correct document.
  • You have good lighting.
  • You're scanning the document's correct side.
Why might taking a selfie be unsuccessful?

Taking a selfie might fail for different reasons. To ensure a successful attempt, make sure that you're following instructions, including:

  • Your phone camera and internet connection are working properly.
  • Place your face inside the frame at an adequate distance from the camera.
  • Close your eyes for a few seconds.
  • Smile while showing your teeth.
Why might the verification process take time?

During the verification step, we check your provided information against different governmental and non-governmental entities to ascertain the authenticity of your identity.

What are the available delivery options?

Through the app, you can choose the date and time to deliver your order, and the cost of each delivery slot will be shown to you when you choose. The delivery slots depend on the delivery options available at your location.

Is express delivery available across the kingdom and at all times?

Express delivery is only available from 8 AM - 9 PM in these governorates: 
Amman, Zarqa, Irbid, Balqa, and Aqaba

Can I change my delivery address?

You can change your delivery address before submitting the order.

How can I track my order?

Once the order is submitted successfully, you can check its details and track its status through the app's home screen.

Can I cancel my order?

You can cancel your order from the order tracking screen in the app before it gets shipped by the delivery courier; after that, you cannot cancel your order.

How can I know if my device supports eSIM?

You can check the list of devices that support eSIM via the following link: https://esim2fly.com/esim-supported-devices/

 

Do I have to pay additional fees when using eSIM?

There is no additional fee for using the eSIM.

How can I activate jood physical SIM?

For physical SIM orders: when the SIM card is delivered to you, simply, insert it into the device and start using your line.

How can I activate jood eSIM?
  • To receive your eSIM and activate it instantly, pay online when ordering.
  • After successful order completion, eSIM will be delivered to you through jood app. You need to log in again to your account and follow the needed steps to add the eSIM profile from your phone settings first, then start using your line.
     
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